Privacy Policy

Effective Date: March 18, 2026

Jill Warren Design, Inc. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, jillwarrendesign.com (the "Site"), or submit information to us as part of an interior design inquiry. This Policy is intended to comply with applicable U.S. laws, including those relevant to residents of Illinois.

1. Information We Collect
We collect information primarily to evaluate potential projects and ensure that initial consultations are productive and aligned.

a. Information You Provide Voluntarily
When you fill out a contact form, consultation questionnaire, or otherwise communicate with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Project general location

  • Project details (e.g., scope, budget range, timeline, design preferences)

  • Any other information you provide

b. Automatically Collected Information
When you visit the Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the Site

  • Referring website

c. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website performance, understand user behavior, and enhance your experience.

2. How We Use Your Information
We use your information to:

  • Evaluate your project and determine fit for our services

  • Prepare for and conduct initial consultations

  • Communicate with you regarding inquiries and services (including email and SMS/text messaging)

  • Manage client relationships through our CRM system

  • Improve our website and client experience

  • Maintain internal records and business operations

  • Comply with legal obligations

We do not sell your personal information.

3. How We Share Your Information
We may share your information only as necessary to operate our business, including with:

  • CRM and client management platforms

  • Service providers (e.g., website hosting, email platforms, SMS/text messaging platforms, scheduling tools)

  • Professional advisors (e.g., legal, accounting)

  • Authorities, when required by law

We do not share your information for third-party marketing purposes.

4. CRM and Data Management
We use a customer relationship management (CRM) system to store and organize client and prospective client information. Information submitted through the Site or through direct communications may be stored in this system to help us manage inquiries, track communications, and deliver services efficiently.

Our CRM providers are contractually obligated to safeguard your information and use it only for business purposes on our behalf.

5. SMS / Text Messaging Communications
If you provide your phone number, you consent to receive text messages from us related to:

  • Your inquiry

  • Scheduling and appointment reminders

  • Project-related communications

Consent and Opt-Out

  • Message frequency may vary

  • Message and data rates may apply

  • You can opt out at any time by replying "STOP" to any message

  • For help, reply "HELP" or contact us directly

We do not send unsolicited marketing text messages without appropriate consent.

6. Illinois Privacy Considerations

a. Biometric Information (BIPA)
We do not intentionally collect biometric identifiers (such as facial recognition data or fingerprints). If this changes, we will obtain appropriate consent and comply with applicable law.

b. Right to Access and Request Information
You may request information about the personal data we collect and how we use it.

c. Right to Request Deletion
You may request deletion of your personal information, subject to legal and business record retention requirements.

To exercise these rights, contact us using the information below.

7. Data Retention
We retain inquiry and project-related information only as long as necessary to:

  • Evaluate and respond to your inquiry

  • Execute your project

  • Maintain business and project records

  • Comply with legal obligations

8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

9. Third-Party Tools
We may use third-party tools such as:

  • CRM platforms (e.g., client management systems)

  • Website analytics (e.g., Google Analytics)

  • Scheduling tools

  • Email and SMS communication platforms

These providers may collect and process information according to their own privacy policies.

10. Communications
If you provide your contact information, we may reach out regarding your inquiry or potential services. You may opt out of non-essential communications at any time.

11. Children’s Privacy
Our Site and services are not directed to individuals under 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

13. Contact Information
If you have questions or would like to exercise your privacy rights, please contact us:

Jill Warren Design
7634A Madison Street
Forest Park, Illinois 60130

(708) 441-4034

info@jillwarrendesign.com